516-279-5333
Privacy Notice
Last updated: February 6th,2025 Torres Mental Health Counseling Services values your privacy. This Privacy Notice applies to your general use of the Site. We may collect information that you provide us when you interact with our Site. For example: •We collect your information which is submitted through the various contact form on the “contact us” page. •We can save your correspondence along with name and contact information when you write to us through the mail or email, and we use this to respond to your questions and comments. •We may see and collect your name, profile and other information that may be accessible when you connect with us on social media (such as Facebook and Instagram). But bear in mind that your use of those third party platforms is subject solely to the third party privacy and other terms. Torres Mental Health Counseling Services, PLLC is not responsible for your use of social media platforms to connect with us. •We also use a third party provider for online booking services, such as ZocDoc. When you visit our online booking site, you are actually visiting a third party site that helps us manage online bookings. We will receive all information you provide to ZocDoc, including name, contact information, insurance information and other questions. The job site will send us all the information you provide which we will use according to this Privacy Notice. However, ZocDoc may use your information in accordance with the third party’s privacy policy, which we do not control and cannot be responsible for. •We may provide your personal information to create a chart for our Electronic Health Record provider, AdvancedMD. We are required to keep records which you can request. We do not otherwise disclose without your consent as per HIPAA (Health Insurance Portability and Accountability Act) guidelines. •Any information obtained as part of Mobile opt-in, SMS opt in consent, and phone numbers for the purpose of SMS are not shared with third parties. We may use your information to create anonymized aggregate data or enable our website to collect technical and statistical data about our website visitors. This data does not include your name or email address but it may be tied to your IP address and location. We may use this information to improve our website and offerings and estimate our audience size and usage, among other uses. We use internet analytics tools such as Wix Analytics to improve our understanding of how visitors interact with us online. We do not send your personal information to Wix or any browser company such as Google or the like. Google places a ‘cookie’ file on your computer and uses that cookie to collect and aggregate data from you when you interact with our website. Google, which may have a profile of you from its other sources that we do not receive, provides us with an aggregated, anonymous report about our visitors, their demographics such as age or location, and their behavior while on the website. We may use the information to understand our user base, tailor our outreach efforts, and improve our Site and our offerings. Terms of Service for SMS Communications Consent for SMS Communication – Information obtained as part of the SMS consent process will not be shared with third parties. Types of SMS Communications – If you have consented to receive text messages from Torres Mental Health Services, PLLC or directly from your clinician should you become a client, you may receive text messages related to appointment reminders and/or your request for services. •Messaging frequency may vary. •Message and data rates may apply. •To opt out please contact our office
HIPAA Privacy Notice
Updated: 2/14/25 This Notice of Privacy Practices describes how your medical information may be used and disclosed and how you can get access to this information. Please review it carefully. Your Rights You have the right to: Get a copy of your health records. Correct your health records. Request confidential communication. Ask us to limit the information we share. Get a list of those with whom we’ve shared your information. Get a copy of this privacy notice. Choose someone to act on your behalf. File a complaint if you feel your rights are violated. Your Choices You have some choices regarding the way we use and share information, such as: Sharing information with your family, close friends, or others involved in your care. Sharing information in a disaster relief situation. Including your information in a hospital directory. Our Uses and Disclosures We may use and share your information in the following ways: Treatment: We can use your health information and share it with other professionals who are treating you. Payment: We can use and share your health information to bill and receive payment from health plans or other entities. Health Care Operations: We can use and share your information to run our practice, improve your care, and contact you when necessary. Public Health and Safety: We can share health information about you for certain public health and safety situations, such as disease prevention, product recalls, and reporting abuse, neglect, or domestic violence. Legal Compliance: We will share information about you if required by law, including with the Department of Health and Human Services. Law Enforcement and Legal Proceedings: We can share health information for law enforcement purposes, in response to a court order or subpoena, or in other legal situations. Research: We can use or share your information for health research under certain conditions. Workplace Health and Safety: We may disclose information to your employer in limited situations related to workplace injury or illness. Military and National Security: If you are in the military or under government security, we may share information as required. Our Responsibilities We are required by law to maintain the privacy and security of your protected health information. We will inform you promptly if a breach occurs that may have compromised the privacy or security of your information. We must follow the duties and privacy practices described in this notice and provide you with a copy. We will not use or share your information other than as described here unless you give us written permission. If you provide permission, you may change your mind at any time in writing. Changes to This Notice We may change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request and on our website. Complaints If you believe your privacy rights have been violated, you can file a complaint with: Our Office: Torres Mental Health Counseling Services, PLLC U.S. Department of Health and Human Services: Visit www.hhs.gov/hipaa or call 1-877-696-6775 We will not retaliate against you for filing a complaint. For more information or questions about this notice, please contact: Silvia Torres, LMHC-D, NCC, Founding Clinician 500 Old Country Road, 316, Garden City, NY 11530 516-279-5335 STorres@torresmhcs.com